FREQUENTLY ASKED QUESTIONS

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Frequently asked questions

General Questions

How often do you restock?


New pieces are randomly listed every Tuesday and Friday. Follow my social media accounts to be the first to know when new listings are posted.




What is the difference between a topper and a wig?


A wig is full coverage and will cover your entire head. A topper is partial coverage and is smaller than a wig. It only covers the top of your head, so is made to blend with your bio hair underneath. Toppers should be about the same or similar color as your bio hair since it’s only partial coverage, and should be about the same length or just a few inches longer. Whereas a wig can be any color or length since it’s full coverage and doesn’t need to blend with your bio hair.




What is the difference between a lace front and a standard front?


A lace front has sheer lace at the front/edge of the cap, which lays over your forehead and makes it appear as though hair is growing from your scalp. Lace fronts are ideal for those with receding and/or thinning hairlines, or when wearing wigs that are a different color than your natural hair. A standard front wig does not have lace in the front. The edge of the cap is simply covered by hair. If you still have bio hair, you can pull out your own baby hairs for blending.




What is the difference between a lace top and a silk top?


All of my pieces that most people go crazy over are my lace top wigs. Silk tops look more natural when you’re looking for scalp. Meaning if you’re staring down into the scalp, it looks more like a scalp. But lace looks more natural from regular eye level, to me. Lace has more movement than silk, and is less dense. Silk tops tend to make hair fall forward into the face where as you can push hair back away from your face with a lace top. You can’t tell it’s lace unless you’re really too close and basically inspecting. It’s all personal preference, but that’s the best way I can describe the difference.




What is the difference between hand tied and wefted?


Wefted caps are made of strips of hair, that are sewn together to form a cap, and are often machine made. Hand tied, as the name suggests, is completely done by hand. Wefted caps are usually lower priced, while their hand tied counterparts are often more expensive.




How do I measure my head for a wig?


To measure your circumference, take a flexible tape measurer and start from the hairline at the center of your head. Wrap the tape measurer around to the nape of your head (where your skull meets your neck) and then back around until you reach the center of your hairline again.




How do I measure my head for a topper?


Take a flexible tape measurer and start from the hairline and measure all the way to the back of your head, where your hair loss ends. Do the same, going from side to side, and measure just beyond the area of loss. It’s important to start and stop your measurements in an area with a sufficient amount of hair, so the clips will have hair to grab on to, so it does not pull on thin and delicate areas.




What size topper base should I order?


Based on your measurements, always order a topper that is a few inches larger than your area of loss. Since hair loss can sometimes be progressive, you will want to allow plenty of room, so clips don’t land on thin or weak areas.




How do I know what length to order?


Take a flexible tape measurer and start from the top and center of your head, and measure down to the ends of your hair. Remember, you CAN order toppers 2-4” longer than your bio hair if you want to go a bit longer!




How do I know what color to order? The colors look different in photos and videos.


Unfortunately, I will never be able to capture a hair’s exact color on camera. There are so many variables: outdoor vs. indoor lighting. Direct sunlight vs. indirect. Computer screen versus phone screen. To ask which color is accurate would be impossible to answer, as it all depends on your setting. I always do my best to capture the most accurate color for listings, but please be aware that it still may vary.





About My Pieces

Do I need to use glue or tape?


Yes and no! All of my wigs are glueless. A wig grip should be more than enough to keep your wig in place, but depending on the individual’s head shape, sometimes glue or tape is necessary. Glue or tape may also be used for extra security, if preferred.




Do I need to wear a wig cap with a lace wig?


I suggest wearing a wig cap or grip, but if you prefer not to, there are tricks to making your lace top wig look more natural, such as putting a strip of ScarAway Tape under the part line.




Do I need to cut my own lace? How do I do it?


Yes! There are many videos on YouTube to help you along. I suggest going VERY SLOW! Remember, you can always cut more off, but once it’s gone, it’s gone! Sometimes, I do have pieces where the lace is already pre-cut, and if so, it will be described in the listing.




How long will my hair piece last?


The longevity depends on how it is treated. Sometimes they can last 1-2 years, or sometimes even longer. Proper care is important, such as deep conditioning treatments. I suggest buying a second piece if possible, since swapping between the two can help them last longer. Or you can simply use an older hair piece to the gym or beach!




Can I change the color of my hair piece?


Depends in which piece you have. You may darken any of my wigs (such as adding a root or lowlights) but I do not suggest lightening a piece without consulting with me first. Alternative hair is already very highly processed, and stripping it further can cause irreversible damage.




Can I change the part on my hair piece?


On a full lace wig, you can part the hair anywhere you’d like! On a silk or lace top wig, you are limited to the area of lace/silk, which usually allows between 3" to 5" of parting space.




What kind of hair do you use?


I use Brazilian and European hair.




Can I put my wig in a ponytail?


You can do low and mid ponies. High ponies will pull too much, and will prevent your wig from staying in place.




Can I pull my wig away from my face?


Yes you can!




Are the knots bleached on your lace wigs?


Yes they are! Knots can only be bleached so much before the integrity of the knots are compromised, so some pieces will still show darker knots than others, even after bleaching. This can easily be disguised and concealed with makeup concealer or a light highlighting or eye shadow powder!




Do I need to put makeup on a lace wig?


You don't have to, but many women prefer to! Your makeup matches your skin, so it helps to create a seamless transition from skin to lace!




What is a return hair?


When hair gets sewed and knotted to secure it onto lace/handtied caps, there are short ends that may stick out through the top of the cap along with the long hairs. This is normal, and you can tame these little hairs with a heated curling iron (by pressing the return hairs down against the cap). You can also use hair spray or pomade to keep them down.





Care of Your Pieces

How do I wash my hair piece?


Wash with sulfate free moisturizing shampoo and conditioner. I like to use Moroccan Oil Hydrating or Moisture Shampoo and Silicon Mix (Bambu) as conditioner. Be sure not to get conditioner on the cap/base as conditioner may loosen the knots. Towel dry by gently patting/squeezing excess water off of your hair. Never ring your hair out. Carefully brush your piece with a wet brush and allow hair to air dry on a wig stand. You can message me for a hair care sheet.




How often should I shampoo my hair piece?


Generally, you only need to shampoo once a month, but you can shampoo more often, if necessary. But washing it too much will dry out your wig faster.




What products should I use on my hair piece?


Use moisturizing sulfate free shampoo and conditioner. I like Moroccan Oil Hydrating or Moisture Repair Shampoo and Silicon Mix from Amazon (the bambu scent). Don’t forget to put oil on your pieces, since they are not receiving oils from your scalp, but don’t over do it. I recommend argon or Moroccan oils.




Can I use heat tools on my hair piece?


Yes, however, I recommend using a heat protectant spray, and I do not suggest going above 300 degrees,




How should I store my hair when I’m not wearing it?


You can store it on a wig stand, mannequin head, or in a silk drawstring pouch (inside of a box). You can order silk wig pouches on Amazon.





Resales

How do I send you a piece to sell?


Complete this form, which can by found by clicking the "Resales" menu button, and tell us about your piece. Be sure to include info like condition, original purchase date, size, length, any alterations, etc. We will respond to you within 3 business days.​ Your resale price cannot exceed the original Wigs By Tiffani price for that piece. In addition, you can contact resales@wigsbytiffani.com if you have any additional questions or comments about resales.




Can I only send you Wigs by Tiffani pieces?


Yes, only Tiffani pieces.




How much is your fee and what does it include?


$150 flat fee. This fee includes shampooing, deep conditioning, styling, professional photos, and listing on the website.




How long will my listing be active for?


60 days. After 60 days, we can either send it back to you or we can keep it on the website for an additional $15 per 30 days. We can also reevaluate the price.




How do I send you a payment to list?


I will send you an invoice via PayPal.




What are the terms and conditions for buying a resale piece?


All pieces are FINAL SALE and sold as is.




Can I send you Wigs by Tiffani pieces even if I didn't buy it directly from your website?


Yes, as long as it's an official Wigs by Tiffani brand wig.




If my piece doesn't sell will I be charged to have it shipped back to me?


No, you will not be charged. However, the $150 is non-refundable.




Will resale pieces include any of the accessories that normally come with Wigs By Tiffani purchases?


No, resale pieces do not come with any of the accessories that a normal purchase would.





Policies

Do you take custom orders?


Unfortunately, no, I no longer accept custom orders.




International Orders:


Wigs By Tiffani is not responsible for any custom fees for international orders. The price does not include custom fees, as custom fees vary country to country and are out of my control.




How long will it take for my hair piece to arrive?


Orders are shipped out 1-3 business days after the order is placed (Wednesdays and Fridays around noon CST), via USPS Priority. International orders are shipped through DHL Express and can take up to 10 business days to receive, after the order is placed. In some instances. the shipping process may be delayed via USPS/DHL. In these circumstances, Wigs By Tiffani is not responsible for delayed orders as what happens during the shipping process is out of our control.




Do you offer free or discounted hair in exchange for exposure?


No, I do not offer free hair in exchange for reviews or exposure. If I am interested in a collaboration, I will reach out to you.




How do I cancel an order?


Please email me ASAP to cancel an order, as orders are usually shipped out within 1 - 2 business days. All cancellations are charged a 5% cancellation fee if it has not shipped yet. If your order has already shipped, you can send it back, but there is a 10% restock fee. Resale pieces are final sale and cannot be cancelled.




What is your return policy?


All orders (except final sale and resale pieces) have a 2 day return policy from day of receiving. For example, if you receive the item on Monday, please have it back to the post office by Wednesday. Buyer pays for return costs. All items must be returned in its original state with any/all accessories included. Returns are also obligated to pay a 10% restocking fee, which will be deducted from your refund.




What are the terms and conditions for buying a resale piece?


All pieces are FINAL SALE (no returns, exchanges, or refunds- no exceptions) and are sold as is.




How do I return my purchase?


Please email us at help@wigsbytiffani.com to let us know that you are sending the item back to us. In your return package, please include a note with your first and last name as well as your order number. You can send it back to the return address on the box via USPS priority. You do not need to add insurance or request a signature.





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